Overview
We are a fast-growing and innovative healthcare company that provides the highest quality of care to our members. Our mission is to provide exceptional customer service through an inclusive environment where everyone feels valued and appreciated. As a member services representative for our customers, you will be responsible for providing excellent customer service by answering questions from all levels within the organization. You will also assist other members when needed and maintain high level standards at all times.
Duties
The member services representative is responsible for assisting the member services team in providing customer service to members. This includes customer service, membership management, accounts receivable and more.
Detailed job duties include:
- Provide customer service to members and their families by interacting with them, answering questions about the services they provide and providing information on how to access those services.
- Review all member accounts for compliance in accordance with company policies and procedures.
- Provide feedback regarding status of account balances or other issues that may arise during regular business hours as needed.
- Analyze membership transactions through various channels including emailing, phone calls and emails.
- Provide support to member services staff via telephone, mail, and/or electronic forms.
Qualification
- Bachelor’s degree in business, accounting or related field
- Minimum of 5 of years of experience as a member service representative preferred
- Must be detail-oriented and have excellent interpersonal skills
- Ability for multitasking is essential
- Strong organizational skills are necessary
- Excellent time management abilities including attention to detail and accuracy will be required
Benefits
- Medical, dental and vision insurance
- Paid time off (PTO)
- Employee stock purchase plan
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